Log in issues

Discussion in 'Questions & Bug Reports' started by Absalon_Hamlet, Aug 5, 2020.

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  1. Hello And greetings

    I have not been able to login to the game recently- ( last 4-5 days) I tried both by using my android and from my pc computer - Both with infinity loading screen after the apple symbol - I have played the game on n off - since the beginning . No idea what it may be- Hope to hear from you - ID 1174973. Thank You
  2. I have checked the forum many times recently. I can see that someone had the same issues 28 august- about the same time as my login problem started.
    I wonder if my account needs - A mood and energy reset -??? My mood and energy is usually on maximum. I have two powerplants which is not connected to the streets- think one nuclear and one coal- - (Mayorhall) it s just saved for when in need- I have a tons of high points decorations all over the maps - cityzones- plus I use improvements in all of the buildings. So i doubt my energy mood is the issue???

    I have 21500+ population- and finally able building towards my next goal - 25000+ population. I have many buildings rdy for level 4 soon- I wonder why suddenly I cannot login- it just keep loading no matter which device or browser I use- it s all up to date- - Hope to here from you- ID 1174973
  3. s.c.lynx

    s.c.lynx Game Administrator Team RisingCities

    Absalon_Hamlet - We have instituted a new protocol for resetting the game. You need to submit a support ticket so the developers can find the root cause of the problem. I have forwarded this thread to the "Powers that be". Wish you well.
  4. I am having the same issue i sent in a ticket, fingers crossed! ID 10209386
    Last edited: Aug 21, 2020
  5. s.c.lynx

    s.c.lynx Game Administrator Team RisingCities

    They will be along soon to help.

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